What a CRM does for you
Dealerships primarily utilize customer relationship management (CRM) software to increase the number of vehicles sold-which, in turn, boosts revenue. At its most basic level, a CRM helps dealerships receive and respond to leads. CRMs also enable sales associates to make phone calls or send emails using the provided information from the inquiry or set up appointments for servicing vehicles.
Finally, a dealership’s CRM is a key marketing tool full of data that can be mined for proactive campaigns to generate additional leads.
What you’re looking for in a CRM:
- Tracking all major areas of customer interactions in one place.
- Options for setting appointments, running a marketing campaign, managing contact information, and providing technical support
- Standard fields for customers’ phone numbers, emails, home addresses, buying and servicing history, and even birthdays
- Strong search feature with advanced options
- Real time customer inquiry notifications
- Send emails using templates and make calls utilizing phone scripts
- Social media integration
- DMS and website integration options
- Extensive customization options
- Onsite vendor training for staff
VIN Solutions
http://www.vinsolutions.com/Dealership-Software/CRM
- Target – NEW
- VinLens
- Database Management
- Real-time Responses
- Show Room and Internet Lead Management
- DMS Integration
- Clean Data
- Multiple Rooftop Support
- OEM Certification
Phone: 866.578.8152 / 913.825.6124
5700 Broadmoor
Mission, KS 66202
eLeads
- Websites By ELEAD Digital
- Responsive Websites
- Single-point Management
- Inventory Incentives
- SEO
- Mobile App
- Service CRM
Phone: 888.431.6935
Fax: 229.242.7019
Email: eleadsales@eleadcrm.com
4001 Coleman Road North
Valdosta, Georgia 31602
Reynolds and Reynolds
- Callbright
- Contact Management
- dealerPAD
- eNegotiator
- Equity Calculator
- Lead Management
- Naked Lime
- Reynolds Integrated Telephone System
- Service Portal
- Virtual Customer Care Center
Phone: 888.877.4394 / 937.485.2000
One Reynolds Way
Kettering, Ohio 45430
HigherGear
- Real-time Showroom, internet and phone lead management
- Automatic Lead Follow-up
- Service Integration
- Postcard Campaigns
- To-do lists, reminders and notifications
- Driver’s License Scanner
- Showroom Control Systems
- Multi-payment Quotations
- Dealer-specific forms and worksheets
- Internet Lead Management Tools
- Electronic Signature Pad
- Wireless Data Entry
- On-site and Online Dealership Training
- Monthly Product Updates
- 24-hour Support
- Outgoing and Incoming Phone Tracking and Verification
- Integration will all DMSs
Phone: 888.695.4281
Email: sales@highergear.com
145 W. Central Road
Schaumburg, IL 60195
DriveDominion
http://drivedominion.com/crm/dominion-cmx/
- Extensive Integration
- Flexible and Enterprise-level Reporting
- Internet and Phone Lead Management
- Showroom Management
- Process Management
- Sales Manager Dashboards
- Marketing Management
- Dealership Management
- Dominion’s Web Control TM
- Dealertrack
- CDK Global DMS
- Equity Mining- DealActivator TM
- Sales Center
Phone: 877.421.1040
Email: dealersuccess@drivedominion.com