What a CRM does for you

Dealerships primarily utilize customer relationship management (CRM) software to increase the number of vehicles sold-which, in turn, boosts revenue. At its most basic level, a CRM helps dealerships receive and respond to leads. CRMs also enable sales associates to make phone calls or send emails using the provided information from the inquiry or set up appointments for servicing vehicles.

Finally, a dealership’s CRM is a key marketing tool full of data that can be mined for proactive campaigns to generate additional leads.

What you’re looking for in a CRM:

  • Tracking all major areas of customer interactions in one place.
  • Options for setting appointments, running a marketing campaign, managing contact information, and providing technical support
  • Standard fields for customers’ phone numbers, emails, home addresses, buying and servicing history, and even birthdays
  • Strong search feature with advanced options
  • Real time customer inquiry notifications
  • Send emails using templates and make calls utilizing phone scripts
  • Social media integration
  • DMS and website integration options
  • Extensive customization options
  • Onsite vendor training for staff

VIN Solutions

http://www.vinsolutions.com/Dealership-Software/CRM

  • Target – NEW
  • VinLens
  • Database Management
  • Real-time Responses
  • Show Room and Internet Lead Management
  • DMS Integration
  • Clean Data
  • Multiple Rooftop Support
  • OEM Certification

Phone: 866.578.8152 / 913.825.6124

5700 Broadmoor
Mission, KS 66202

eLeads

http://www.elead-crm.com/

  • Websites By ELEAD Digital
  • Responsive Websites
  • Single-point Management
  • Inventory Incentives
  • SEO
  • Mobile App
  • Service CRM

Phone: 888.431.6935
Fax: 229.242.7019
Email: eleadsales@eleadcrm.com

4001 Coleman Road North
Valdosta, Georgia 31602

Reynolds and Reynolds

http://www.reyrey.com/

  • Callbright
  • Contact Management
  • dealerPAD
  • eNegotiator
  • Equity Calculator
  • Lead Management
  • Naked Lime
  • Reynolds Integrated Telephone System
  • Service Portal
  • Virtual Customer Care Center

Phone: 888.877.4394 / 937.485.2000

One Reynolds Way
Kettering, Ohio 45430

HigherGear

http://www.highergear.com/

  • Real-time Showroom, internet and phone lead management
  • Automatic Lead Follow-up
  • Service Integration
  • Postcard Campaigns
  • To-do lists, reminders and notifications
  • Driver’s License Scanner
  • Showroom Control Systems
  • Multi-payment Quotations
  • Dealer-specific forms and worksheets
  • Internet Lead Management Tools
  • Electronic Signature Pad
  • Wireless Data Entry
  • On-site and Online Dealership Training
  • Monthly Product Updates
  • 24-hour Support
  • Outgoing and Incoming Phone Tracking and Verification
  • Integration will all DMSs

Phone: 888.695.4281
Email: sales@highergear.com

145 W. Central Road
Schaumburg, IL 60195

CDK Global headquarters

http://cdkglobal.com/solutions/cdk-crm

  • Mobile Capabilities
  • Web-based Solutions
  • Quote Requesting
  • Follow-up Tasks
  • Quick Update of Road to Sale
  • Email Templates
  • New CRM Dashboard
  • Lead Management
  • Business Development (BDC)
  • Campaign Management
  • Customer Management
  • Direct Marketing Services
  • Data Mining
  • Premier Strategic Consultants
  • CDK Telephony in the Cloud
  • CDK Equity
  • Lot Management
  • CDK Desking
  • Customer Touch

Phone: 888.672.2140
Email: prmarketing@cdk.com

1950 Hassell Road
Hoffman Estates, IL 60169-6308

DriveDominion

http://drivedominion.com/crm/dominion-cmx/

  • Extensive Integration
  • Flexible and Enterprise-level Reporting
  • Internet and Phone Lead Management
  • Showroom Management
  • Process Management
  • Sales Manager Dashboards
  • Marketing Management
  • Dealership Management
  • Dominion’s Web Control TM
  • Dealertrack
  • CDK Global DMS
  • Equity Mining- DealActivator TM
  • Sales Center

Phone: 877.421.1040
Email: dealersuccess@drivedominion.com

iMagicLab

http://www.imagiclab.com/

  • Activity Focus
  • Auto Pencil
  • Social Data
  • Limitless Analytics

Phone: 855.462.4421

1680 Fruitville Rd #401,
Sarasota, FL 34236


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